Privacy Protection

SapphireBet Privacy Policy – Your information is safe with us

Your personal data at SapphireBet is stored with the highest level of security. This Privacy Policy clearly sets out what data we collect, how it is used, and what your rights are.

Last updated: January 2026
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How we protect your privacy

A quick overview of the key pillars of privacy protection at SapphireBet

End-to-End Encryption

Every transaction and piece of personal data you share is protected with 256-bit SSL encryption. No third party can access this information.

Your Data Is Never Sold

SapphireBet never sells your personal data to advertisers or third parties. Your data is used solely to provide our services.

Your control over your information

You have the right to access, correct, or request deletion of your data at any time. We will respond within 72 hours.

Secure Server Infrastructure

Our data servers operate in accordance with international security standards. Regular security audits and penetration tests are conducted.

Special Protection for KYC Data

Documents submitted for identity verification are stored separately in encrypted storage and are accessible only to authorized personnel.

Opt Out of Marketing

You can opt out of promotional emails or SMS at any time. We do not send any marketing communications without your permission.

01

Introduction & Scope of This Privacy Policy

Welcome to SapphireBet. We believe that protecting each user's personal data is a fundamental right. This Privacy Policy applies to all users of our website (sapphirebet.biz) and mobile application.

In this document, we explain in plain, clear language:

  • What information we collect and how we collect it.
  • How collected information is used.
  • Who we share your information with and under what circumstances.
  • How long your data is retained and how it is deleted.
  • What rights you have regarding your privacy.

By using the SapphireBet platform, you agree to this Privacy Policy. If you have any questions, our support team is always here to help.

This privacy policy covers our Terms & Conditionspart of. We recommend reading both documents before using the platform.

02

What Information We Collect

SapphireBet collects two types of information: data you voluntarily provide, and data automatically generated through your use of the platform.

Data type Example Reason for Collection
Identity-related Name, date of birth, nationality Age Verification & KYC
Contact information Email, phone number, address Account Management
Identity Document NID, Passport, Driving License Identity Verification (KYC)
Financial information Payment methods, transaction history Deposit & Withdrawal Process
Technical Information IP address, browser, device Security & Fraud Prevention
Gaming History Bet history, game preferences Service Improvement

We do not collect any information beyond what is listed above. Sensitive data — such as religion or political views — is never collected.

03

How & Where We Collect Your Data

SapphireBet collects information through various methods. You will be fully informed about each one:

  • Via direct registration: Information you provide when creating your account.
  • During the KYC verification process: Documents uploaded for identity verification.
  • At the time of transaction: Payment details during deposits and withdrawals.
  • During customer support interactions: During email, live chat, or phone conversations.
  • Automatically: Technical information via cookies and log files.
  • From third-party services: Transaction confirmation details received from payment providers.

Good to know: We will never ask for your password or full payment details over the phone or by email. If you receive such a request, it may be fraudulent.

04

How your information is used

SapphireBet uses collected information only for specific, legitimate purposes. We never use your data in ways that are excessive or unrelated to those purposes.

  • Account management: Registration, login, and profile updates.
  • Identity verification: KYC process to verify age and identity.
  • Financial Transactions: Processing deposits and withdrawals.
  • Customer support: To resolve your issues and provide assistance.
  • Security & fraud prevention: Detecting suspicious activity.
  • Legal obligations: Meeting regulatory requirements.
  • Service improvement: Analytics to improve your experience on the platform.
  • Promotional communications: (With your consent only) Sending you offers and updates.

If you'd rather not receive promotional emails or SMS, let our support team know at any time or use the Unsubscribe link at the bottom of any email.

05

Data Sharing Policy – Who We Share Your Data With

SapphireBet never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances:

  • Payment processors: Financial information required to process transactions via Mobile Pay, Nagad, and other payment methods.
  • KYC service providers: Licensed verification providers for identity checks.
  • Legal authorities: As required by court orders or government directives.
  • Technology Services: Hosting and infrastructure service providers (under strict confidentiality agreements).

Outside of the cases listed above, we do not share your data with any third party without your consent. Every third-party partner is bound by a confidentiality agreement with us.

Clear declaration: SapphireBet never sells or transfers your personal data to any advertising networks, data brokers, or marketing companies.

06

Cookies, Tracking & Analytics Technologies

Cookies and similar technologies are used to ensure the functionality and security of the SapphireBet platform. We use three types of cookies:

  • Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
  • Functional cookies: To remember your preferences (language, theme). These can be disabled.
  • Analytics Cookies: To analyze platform usage and improve your experience. These are not used without your consent.

A cookie consent notice will appear the first time you visit SapphireBet. You can also manage cookies through your browser settings, though some features may not work properly if you do.

We do not use any cross-site tracking cookies. You are not tracked across other sites after leaving SapphireBet.

07

Data Retention & Deletion Policy

SapphireBet does not retain data longer than necessary. Different retention periods apply depending on the type of information:

  • Account Information: Up to 5 years after account closure (as required by legal obligations).
  • Transaction records: 5 to 7 years (in accordance with financial regulations).
  • KYC documents: Up to 5 years after account closure.
  • Customer support communications: Up to 2 years.
  • Technical logs: Up to 1 year maximum.
  • Marketing information: Deleted immediately upon withdrawal of consent.

Once the retention period expires or upon your request, your data is securely deleted. You will be notified once the deletion process is complete.

08

Your privacy rights

As a SapphireBet user, you have the following rights. To exercise any of them, please contact our support team:

Right to access

You can request to know what information we hold about you.

Right to rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

Request deletion of your data unless a legal obligation requires us to retain it.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to data portability

You can obtain a portable copy of your data in a transferable format.

Right to Withdraw Consent

Withdraw your consent to marketing or optional data processing at any time.

To exercise any of the rights above, please contact us: support@sapphirebet.biz – We will respond within 72 hours.

09

Protection of Children & Minors

SapphireBet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from minors.

If a parent or guardian believes their child's information has been collected by mistake, please contact us immediately. We will promptly delete the data and close the account.

For Parents & Guardians: If you suspect your child is using SapphireBet, please notify us immediately at support@sapphirebet.biz. We will treat this as a top priority.

10

Privacy Policy Updates & Contact

SapphireBet may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered email and through a platform notification.

The effective date of any updated policy will be shown at the top of this page. Continued use of the platform after changes have been made will be taken as acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please reach out to us through the following:

  • Email: support@sapphirebet.biz
  • Live Chat: Chat button at the bottom-right corner of the platform
  • Response Time: Within 72 hours

We take every privacy-related request seriously. Our commitment to protecting your data is unwavering.

Consent to Privacy Policy

By using the SapphireBet platform, you are considered to have read and fully agreed to this Privacy Policy. To learn more about us Terms & Conditions and Responsible Gaming Also see this page.

Enjoy gaming in a safe environment

Your data is completely secure at SapphireBet. Register now and experience Bangladesh's most trusted gaming platform.

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